Update of vCenter to 8.0 U3x fails around 90% with 'Exception occurred in postInstallHook for content-library:Patch'
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Update of vCenter to 8.0 U3x fails around 90% with 'Exception occurred in postInstallHook for content-library:Patch'

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Article ID: 377755

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

  • Updating vCenter to 8.0 U3x fails around 90% with the error 'Exception occurred in postInstallHook for content-library:Patch' 

  • Option to Resume vCenter update fails and error repeats if attempted.
  • In the /var/log/vmware/applmgmt/patchrunner.log we see entries similar to below:

YYYY-MM-DDTHH:MM:SSZ content-library:Patch ERROR vmware_b2b.patching.executor.hook_executor Patch hook 'content-library:Patch' failed.
Traceback (most recent call last):
  File "/storage/updatemgr/software-updatem87zliqd/stage/scripts/patches/py/vmware_b2b/patching/executor/hook_executor.py", line 74, in executeHook
    executionResult = systemExtension(args)
  File "/storage/updatemgr/software-updatem87zliqd/stage/scripts/patches/libs/sdk/extensions.py", line 106, in __call__
    result = self.extension(*args)
  File "/storage/updatemgr/software-updatem87zliqd/stage/scripts/patches/libs/sdk/extensions.py", line 123, in _func
    return func(*args)
  File "/storage/updatemgr/software-updatem87zliqd/stage/scripts/patches/payload/components-script/content-library/__init__.py", line 303, in execute_patch
    register_cls()
  File "/storage/updatemgr/software-updatem87zliqd/stage/scripts/patches/payload/components-script/content-library/patches/add_new_cls_privileges.py", line 151, in register_cls
    reg_info.registerAll(solution_user_name, solution_user_id, service_id=service_id)
  File "/storage/updatemgr/software-updatem87zliqd/stage/scripts/patches/payload/components-script/content-library/patches/cis_register.py", line 387, in registerAll
    self.registerUserAndService(user_name, user_id, service, service_id=service_id)
  File "/storage/updatemgr/software-updatem87zliqd/stage/scripts/patches/payload/components-script/content-library/patches/cis_register.py", line 418, in registerUserAndService
    svcinfo = cloudvm_sso_cm_register(
  File "/usr/lib/vmware-cm/bin/cloudvmcisreg.py", line 728, in cloudvm_sso_cm_register
    serviceId = do_lsauthz_operation(cisreg_opts_dict)
  File "/usr/lib/vmware/site-packages/cis/cisreglib.py", line 1218, in do_lsauthz_operation
    authz_client.set_permission(domain_name, soluser_permission,
  File "/usr/lib/vmware/site-packages/cis/cisreglib.py", line 748, in set_permission
    ac = self.create_access_control(principal, rolenames,
  File "/usr/lib/vmware/site-packages/cis/cisreglib.py", line 723, in create_access_control
    for role_obj in authorization_service.GetRoles():
  File "/usr/lib/vmware/site-packages/pyVmomi/VmomiSupport.py", line 618, in <lambda>
    self.f(*(self.args + (obj,) + args), **kwargs)
  File "/usr/lib/vmware/site-packages/pyVmomi/VmomiSupport.py", line 391, in _InvokeMethod
    return self._stub.InvokeMethod(self, info, args)
  File "/usr/lib/vmware/site-packages/pyVmomi/SoapAdapter.py", line 1767, in InvokeMethod
    self._CallLoginMethod()
  File "/usr/lib/vmware/site-packages/pyVmomi/SoapAdapter.py", line 1839, in _CallLoginMethod
    self.loginMethod(self.soapStub)
  File "/usr/lib/vmware/site-packages/cis/cisreglib.py", line 592, in _doLogin
    ds_sessionmgr.LoginBySamlToken()
  File "/usr/lib/vmware/site-packages/pyVmomi/VmomiSupport.py", line 618, in <lambda>
    self.f(*(self.args + (obj,) + args), **kwargs)
  File "/usr/lib/vmware/site-packages/pyVmomi/VmomiSupport.py", line 391, in _InvokeMethod
    return self._stub.InvokeMethod(self, info, args)
  File "/usr/lib/vmware/site-packages/pyVmomi/SoapAdapter.py", line 1605, in InvokeMethod
    raise Exception(msg)
Exception: Raising a non-exception object:
  Attributes:
  Hierarchy: (<class 'NoneType'>, <class 'object'>)
YYYY-MM-DDTHH:MM:SSZZ ERROR vmware_b2b.patching.phases.patcher Patch hook Patch got ComponentWrapperError.
Traceback (most recent call last):
  File "/storage/updatemgr/software-updatem87zliqd/stage/scripts/patches/py/vmware_b2b/patching/phases/patcher.py", line 208, in patch
    _patchComponents(ctx, userData, statusAggregator.reportingQueue)
  File "/storage/updatemgr/software-updatem87zliqd/stage/scripts/patches/py/vmware_b2b/patching/phases/patcher.py", line 90, in _patchComponents
    executeComponentHook(Hook.Patch, ctx, c, userData, reportingQueue)
  File "/storage/updatemgr/software-updatem87zliqd/stage/scripts/patches/py/vmware_b2b/patching/executor/execution_facade.py", line 97, in executeComponentHook
    result = executeHook(c.patchScript, hook, args,
  File "/storage/updatemgr/software-updatem87zliqd/stage/scripts/patches/py/vmware_b2b/patching/executor/execution_facade.py", line 53, in executeHook
    result = executor.executeHook(scriptFile, hook, args, reportQueue, reportIdentifier)
  File "/storage/updatemgr/software-updatem87zliqd/stage/scripts/patches/py/vmware_b2b/patching/executor/hook_executor_process.py", line 119, in executeHook
    raise ex
patch_errors.ComponentError

 

Environment

vCenter Server 8.0.3

Cause

This issue occurs when services do not start in time during the patching process and the content library is unable to update the content library user.  This creates a deadlock in the upgrade process and fails the upgrade.

Resolution

To resolve the issue, restart the vpxd-svcs service in the vCenter CLI via an SSH client using the following:

  • service-control --stop vpxd-svcs
  • service-control --start vpxd-svcs

After that return to the VAMI and choose 'Resume vCenter Update'  , the update should restart and complete as normal.

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