CDM probe is not collecting Disk Metrics on Windows Share

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

CDM probe configured to monitor a share on robot installed on Windows server is not collecting metrics

The cdm probe generates the alarms below:

* Shared file system <\\<%sharename%> is not available
* Network connection error; <\\<%sharename%> Access is denied.

Error captured in the cdm.log

cdm: GetConnectionInfo
cdm: <\\<%sharename%> is connected with user = <%username%>
cdm: Could not login with <%username%>

Resolution

This issue is seen when the user credentials for the share are not properly configured.

*Ensure the User is entered with <domainname>\<user> username format

*Ensure the User password is correct