Getting error Unable to create a prop_list for Factory loc when trying a new Location.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When trying to create a new Contact or Organization or Location it fails with the error Unable to create a prop_list for Factory loc.

Below messages are seen in logs when pdm_logstat -f freeaccess.spl 300 is enabled:

background web:local              18328 TRACE        freeaccess.spl        3931 In prep_create_props
background web:local              18328 TRACE        freeaccess.spl        3901 In null_prop_list_error
background web:local              18328 ERROR        freeaccess.spl        3910 Null props list - Factory loc
background web:local              18328 TRACE        freeaccess.spl        1850 In error_response: CA Service Desk Manager system Internal Error <h3>Unable to create Factory loc: Internal error</h3><center>Unable to create a prop_list for Factory loc</center>
background web:local              22384 ERROR        freeaccess.spl        3910 Null props list - Factory loc
background web:local              22384 ERROR        freeaccess.spl        3910 Null props list - Factory org
background web:local              22384 ERROR        freeaccess.spl        3910 Null props list - Factory cnt

Environment

Service Desk Manager 17.x

Cause

The issue was identified with Linux OS.

Resolution

 In the Linux OS net-tools were not installed due to which the process bpvirtdb_crashing and were unable to create new contact or locations.

After installing net-tools,  verified that ifconfig command was successful and was able to create new Contact, Location, and CI's.