The DA will not sync with CAPC. The following error is seen in the /opt/CA/PerformanceCenter/DM/logs/DMService.log: DS_PRODUCT_ID_CHANGED
The Data Aggregator Data Source fails to synchronize with the DX NetOps Performance Management Portal web UI. It began after migrating data from production to lab systems and starting the lab systems. Now the synchornization fails showing the DS_PRODUCT_ID_CHANGED error.
Failure to run the update scripts post data migration can cause this problem.
All supported DX NetOps Performance Management releases
Ensure all services on test environment where data was migrated to are shut down until update scripts are run to update host names and/or IP addresses.
The following steps will resolve the DA synchronization failure in Portal.