Cannot delete LDAP Directory Configuration
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Cannot delete LDAP Directory Configuration

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Article ID: 37754

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE CA Service Catalog SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent

Issue/Introduction

When deleting LDAP Directory Configuration and switch to Internal User Store, the browser hangs and in some cases the igateway process is killed abruptly.

Environment

CA Embedded Entitlements Manager 12.0, 12.51

Cause

 

 

Resolution

Step 1. Stop iGateway service.

Step 2. Open X:\Program Files\CA\SC\EmbeddedEntitlementsManager\config\server.xml and go down to <userstores> section and delete everything between

<userstores>
 </userstores>

and copy the below...

<userstores>
   <internaldirectory name="<name>">
     <map>internaluserstore</map>
     <basedn>cn=Users,cn=Entities,cn=example</basedn>
     <maxbindconnections>5</maxbindconnections>
     <maxconnections>10</maxconnections>
     <conntimeout>20</conntimeout>
     <requesttimeout>60</requesttimeout>
     <searchretrycount>1</searchretrycount>
     <pagesize>2000</pagesize>
     <paged>true</paged>
     <ldapautoreferral>false</ldapautoreferral>
     <security enabled="true">
       <mode>tls</mode>
       <certfile></certfile>
       <keyfile></keyfile>
       <cacertfile></cacertfile>
     </security>
     <domain></domain>
   </internaldirectory>
 </userstores>

Step 3. Start iGateway service.