Cannot delete LDAP Directory Configuration

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• INTROSCOPE
• CA Service Catalog
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager
• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

When deleting LDAP Directory Configuration and switch to Internal User Store, the browser hangs and in some cases the igateway process is killed abruptly.

Environment

CA Embedded Entitlements Manager 12.0, 12.51

Cause

 

 

Resolution

Step 1. Stop iGateway service.

Step 2. Open X:\Program Files\CA\SC\EmbeddedEntitlementsManager\config\server.xml and go down to <userstores> section and delete everything between

<userstores>
 </userstores>

and copy the below...

<userstores>
   <internaldirectory name="<name>">
     <map>internaluserstore</map>
     <basedn>cn=Users,cn=Entities,cn=example</basedn>
     <maxbindconnections>5</maxbindconnections>
     <maxconnections>10</maxconnections>
     <conntimeout>20</conntimeout>
     <requesttimeout>60</requesttimeout>
     <searchretrycount>1</searchretrycount>
     <pagesize>2000</pagesize>
     <paged>true</paged>
     <ldapautoreferral>false</ldapautoreferral>
     <security enabled="true">
       <mode>tls</mode>
       <certfile></certfile>
       <keyfile></keyfile>
       <cacertfile></cacertfile>
     </security>
     <domain></domain>
   </internaldirectory>
 </userstores>

Step 3. Start iGateway service.