Cannot delete LDAP Directory Configuration

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• INTROSCOPE
• CA Service Catalog
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager
• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

Environment:

CA Embedded Entitlements Manager 12.0, 12.51

Symptoms:

When deleting LDAP Directory Configuration and switch to Internal User Store, the browser hangs and in some cases the igateway process is killed abruptly.

<Please see attached file for image>

 

Resolution:

Step 1. Stop iGateway service.

Step 2. Open X:\Program Files\CA\SC\EmbeddedEntitlementsManager\config\server.xml and go down to <userstores> section and delete everything between

<userstores>
 </userstores>

and copy the below...

<userstores>
   <internaldirectory name="internaluserstore">
     <map>internaluserstore</map>
     <basedn>cn=Users,cn=Entities,cn=iTechPoz</basedn>
     <maxbindconnections>5</maxbindconnections>
     <maxconnections>10</maxconnections>
     <conntimeout>20</conntimeout>
     <requesttimeout>60</requesttimeout>
     <searchretrycount>1</searchretrycount>
     <pagesize>2000</pagesize>
     <paged>true</paged>
     <ldapautoreferral>false</ldapautoreferral>
     <security enabled="true">
       <mode>tls</mode>
       <certfile></certfile>
       <keyfile></keyfile>
       <cacertfile></cacertfile>
     </security>
     <domain></domain>
   </internaldirectory>
 </userstores>

Step 3. Start iGateway service.

 

Environment

Release: CEMUGD00200-9.7-Introscope to CA Application-Performance Management-Upgrade Main
Component: