Cluster Services Fails To Start With Version Mismatch

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

When starting services on the master using cbcluster the errors PermissionError: [Error 13] and "following minion node versions do not match primary's" are seen

Environment

• EDR Server: All Supported Versions

Cause

This is normally seen if an Anti-Virus or AV is preventing EDR from reading the version correctly

Resolution

Make sure that EDR Server AV exclusions are in place