Agents Going Into Non-Existent Policy

Products

• Carbon Black App Control

Issue/Introduction

• Agents are being put in a deleted policy
• The policy was deleted when the Agent wasn't connected to the console

Environment

• App Control Agent: All Supported Versions

Cause

Unknown as this has not been reliably reproduced but it has been reported to be seen in EPCB-6515

Resolution

• Typically agents will go into a default policy if their original policy no longer exists
• Agents can be moved into a new policy if they don't move by default

Additional Information

Ticket EPCB-6515