Status report export to PDF fails with Timeout (On Premise)
Article ID: 377533
Updated On:
Products
Issue/Introduction
While trying to export any status report to PDF, it fails with below error in app-ca.log
ERROR 2024-09-09 22:35:41,448 [http-nio-80-exec-19] playwright.PWPooledObject (clarity:USER:5468592__C32BBA2B-B00C-439E-ADFD-CF3DA853ED2A:PPM_REST_API) (e3bc8868-4423-4699-a23f-265dc8515484) Error while exporting PDF for url : about:blank
ERROR 2024-09-09 22:35:41,457 [http-nio-80-exec-19] playwright.PWPooledObject (clarity:USER:5468592__C32BBA2B-B00C-439E-ADFD-CF3DA853ED2A:PPM_REST_API) (e3bc8868-4423-4699-a23f-265dc8515484) Timeout while waiting for loading page /project/5101108/status/5041042
ERROR 2024-09-09 22:35:41,510 [http-nio-80-exec-19] function.ExportAPI (clarity:USER:5468592__C32BBA2B-B00C-439E-ADFD-CF3DA853ED2A:PPM_REST_API) (e3bc8868-4423-4699-a23f-265dc8515484) Export Exception:
com.ca.ppm.export.ExportException: api.export.01010
at com.ca.ppm.export.playwright.PWPooledObject.export2DMS(PWPooledObject.java:193)
at com.ca.ppm.export.playwright.PlaywrightImpl.export2DMS(PlaywrightImpl.java:157)
ERROR 2024-09-09 22:36:40,639 [http-nio-80-exec-17] security.CustomConfigCORSFilter (clarity:USER:-1:none) (9673721b-c7fe-43cb-a33e-32ccec5ea026) Failed to determine cors class java.lang.String cannot be cast to class java.util.List (java.lang.String and java.util.List are in module java.base of loader 'bootstrap')
Environment
Any Supported Clarity Releases On Premise
Cause
With investigation it is observed that the Clarity instance is behind the Load Balancer (LB) and the scheduler entry URL and internal URL on NSA > Application Server is not set, which is resulting in the request to the LB, resulting in blank URL
Resolution
- In the NSA > Application set below to Clarity URL with IP/Hostname of the Application server example http://APP-SERVER-HOSTNAME:PORT
- Internal URL
- Restart the app service
Additional Information
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