Why are changes in CA Service Desk Manager WEB.CFG reverting back?

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Article ID: 37750

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question

Changes in CA Service Desk Manager (CA SDM) WEB.CFG file (NX_ROOT\bopcfg\www\web.cfg) are reverting back after the recycle of CA SDM services.

Why are changes in CA Service Desk Manager WEB.CFG reverting back?

Environment

CA Service Desk Manager 12.9 and 14.1

Windows, Unix and Linux

Answer

In CA SDM version 12.9 and onwards, there is a new location for WEB.CFG Template file that needs to be updated - NX_ROOT/samples/pdmconf/web.cfg.tpl

Make changes to this file both on all CA SDM servers to avoid losing changes when CA SDM services are recycled.

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: