Changes in CA Service Desk Manager (CA SDM) WEB.CFG file (NX_ROOT\bopcfg\www\web.cfg) are reverting back after the recycle of CA SDM services.
Why are changes in CA Service Desk Manager WEB.CFG reverting back?
CA Service Desk Manager 12.9 and 14.1
Windows, Unix and Linux
In CA SDM version 12.9 and onwards, there is a new location for WEB.CFG Template file that needs to be updated - NX_ROOT/samples/pdmconf/web.cfg.tpl
Make changes to this file both on all CA SDM servers to avoid losing changes when CA SDM services are recycled.