Integration of VMware Aria Operations for Logs with vSphere fails

Products

• VMware vCenter Server

Issue/Introduction

• When performing the Integration of VMware Aria Operations for Logs with vSphere, you see failures similar to:
  In the vCenter Server vSphere Client UI, click on one of the ESXi hosts that was to be configured, expand the Monitor > Tasks view:

Task Name: Update option values
Status: A general system error occurred
Initiator: [email protected]

• Checking /var/log/hostd.log file on the impacted ESXi host , following entries are observed
  
  yyyy-mm-dd hh:mm:ssZ Er(163) Hostd[2334996]: [Originator@6876 sub=Hostsvc.SyslogConfigProvider opID=xxxxxx-xx-xxxx sid=xxxxxxx user=vpxuser:DOMAIN\svc_VMLogOps] Failed to set global syslog configuration : Failed to resolve remote host syslogServer.domain.com
yyyy-mm-dd hh:mm:ssZ Db(167) Hostd[2106387]: [Originator@6876 sub=Solo.Vmomi syslogServer.domain.com user=vpxuser:DOMAIN\svc_VMLogOps] Arg changedValue:
yyyy-mm-dd hh:mm:ssZ Db(167) Hostd[2106341]: --> (vim.option.OptionValue) [
yyyy-mm-dd hh:mm:ssZ Db(167) Hostd[2106341]: -->    (vim.option.OptionValue) {
yyyy-mm-dd hh:mm:ssZ Db(167) Hostd[2106341]: -->       key = "Syslog.global.logHost",
yyyy-mm-dd hh:mm:ssZ Db(167) Hostd[2106341]: -->       value = "udp://syslogServer.domain.com:514"
yyyy-mm-dd hh:mm:ssZ Db(167) Hostd[2106341]: -->    }
yyyy-mm-dd hh:mm:ssZ Db(167) Hostd[2106341]: --> ]
yyyy-mm-dd hh:mm:ssZ In(166) Hostd[2106387]: [Originator@6876 sub=Solo.Vmomi opID=xxxxxx-xx-xxxx sid=xxxxxxx user=vpxuser:DOMAIN\svc_VMLogOps] Throw vmodl.fault.SystemError
yyyy-mm-dd hh:mm:ssZ In(166) Hostd[2106387]: [Originator@6876 sub=Solo.Vmomi opID=xxxxxx-xx-xxxx sid=xxxxxxx user=vpxuser:DOMAIN\svc_VMLogOps] Result:
yyyy-mm-dd hh:mm:ssZ In(166) Hostd[2106341]: --> (vmodl.fault.SystemError) {
yyyy-mm-dd hh:mm:ssZ In(166) Hostd[2106341]: -->    reason = "Internal error",
yyyy-mm-dd hh:mm:ssZ In(166) Hostd[2106341]: -->    msg = "",
yyyy-mm-dd hh:mm:ssZ In(166) Hostd[2106341]: --> }
  
  
• Attempting to manually configure the same remote syslog location fails on the ESXi hosts.

Environment

vSphere ESXi 7.0.x
vSphere ESXi 8.0.x
vSphere vCenter Server 7.0.x
vSphere vCenter Server 8.0.x
vSphere Cloud Foundation 4.x
vSphere Cloud Foundation 5.x
Aria Operations for logs 8.x

Cause

DNS records are not present for the remote syslog server(Aria Operations for logs) that is trying to be configured and/or the ESXi hosts.

Resolution

Ensure that forward and reverse lookup for the ESXi host, vCenter Server as well as the remote syslog server(Aria Operations for logs) is configured.

Additional Information

Connect VMware Aria Operations for Logs to a vSphere Environment

Configuring syslog on ESXi

Configuring DNS for ESXi