Aria Automation Day2 Actions fail with error "Extensibility triggered task failed. Event ID: ...-...-...-...-... Failure: Timeout: due was '...' but expired

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• several Day2 Actions is failing with error "Extensibility triggered task failed. Event ID: ...-...-...-...-... Failure: Timeout: due was '...' but expired
• the timeout value seen occurred in the past before the request was sent

 

Example Screenshot:

 

Environment

Aria Automation 8.17.x, Aria Automation 8.18

Cause

The configured Project timeout is set to low, values like "1s" or "30s" are not enough for Day2 actions to be completed.

Resolution

Please configure a higher Request Timeout for the project of the impacted Deployments.

The timeout may vary between environments as it is impacted by external factors where the environment is located such as latency.

The default request timeout will be applied if no value is set which is 2 hours.