error message in Introscope Enterprise Manager log

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

On premise APM 10.8 SP1 is integrated with DX APM SAAS to send metrics, alert, inventory 

DX APM SAAS integration errors in APM MOM EM logs

We are getting many errors in the APM logs which seems to come from the DX APM SAAS integration.  integration seemed to be working but errors do not go away.

Some of the ERROR examples:

ERROR 10420 --- [APM.OI.MetricMetaDataProducer-0] Manager.AppMap : Error  in getResponseString Unexpected character ('<' (code 60)): expected a valid value (JSON String, Number, Array, Object or token 'null', 'true' or 'false')
 at [Source: (ByteArrayInputStream); line: 1, column: 2]
com.fasterxml.jackson.core.JsonParseException: Unexpected character ('<' (code 60)): expected a valid value (JSON String, Number, Array, Object or token 'null', 'true' or 'false')
 at [Source: (ByteArrayInputStream); line: 1, column: 2]

ERROR 10420 --- [pool-24-thread-3] Manager.AppMap : errorMessage: Exception while executing POST request to Jarvis url: https://<Broadcom DX SAAS API URL>:443 
 Connection reset by peer: socket write error
ERROR 10420 --- [pool-24-thread-3] Manager.AppMap : 
java.net.SocketException: Connection reset by peer: socket write error

 

Environment

APM 10.8 SP1 integration with DX APM SAAS

Resolution

After unblocking all requests at proxy solved above errors in the IntroscopeEnterpriseManager.log.