403 error - Clarity SaaS Access

Products

• Clarity PPM SaaS

Issue/Introduction

Scenario under consideration:

• 403 error message is thrown when accessing a URL such as https://sample_tenant.ondemand.ca.com
• This happens only for a specific user
• It is noticed that accessing the above URL does not result in redirection to the IdP URL (since the environment is SSO enabled)
• The redirection does not happen only on this specific user's laptop
• The user works from home. Connects to the company network via a VPN
• When the same user uses a different laptop/network to connect, the redirection to IdP URL happens successfully. Logging into Clarity SaaS is also noted to be successful
• This specific user faces issues logging into other applications as well.

Cause

Network/laptop issue.

Resolution

• Try to connect from the office network
• Get the laptop checked from your company's IT department.