Model creation_date and creation_user are not updated in the data base table.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

In ca_model_def table, the last_update_user and last_update_date fields are updated when a new model is created but not creation_date and creation_user.

Steps:

1. Create a new CMDB Model called 'test' in GUI and save.

2. Run the query select * from ca_model_def where name = 'test' in DB and we see that creation_user and creation_date are NULL where as last_update_user and date are updated.

Environment

CA Service Desk Manager 17.x

Resolution

The changes have been identified and the fix will be part of 17.4 RU3.