SD-WAN Edge randomly showing offline after a control plane update that assigns it to a new gateway - issue 150247

Products

• VMware SD-WAN by VeloCloud
• VMware VeloCloud SD-WAN Edge Appliance

Issue/Introduction

An SD-WAN Edge may randomly go offline showing "Edge Down" events in the VCO after receiving a control plane update that assigns it to a new gateway.

Cause

There was an issue discovered on gateways running 6.0.0 code, issue 150247, which was causing the gateway to sometimes use the wrong IP for NAT as it sends traffic out to the internet.  This resulted in some edges having issues sending traffic out to the internet, making them intermittently lose communication with the VCO.

Resolution

The affected gateways have been upgraded to fix this issue.