Accessibility – When Tabbing to Lookup Drop Downs fields in View Mode in MUX the labels are not read out

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

When using Tab in View Mode in MUX Project properties with a screen reader, the drop down field labels are not read out by the Screen reader, whilst other type fields labels are read out. Lookup attributes / drop-down list fields are not recognized by Screen reader

STEPS TO REPRODUCE:

1. Install JAWS latest version 2024.2406.121 and reboot your PC
2. Start JAWS
3. Now connect to Clarity MUX – open a project – Properties
4. On the properties page, use Tab to navigate between each field, until you get to a lookup Drop down and select it with TAB

Expected Results: The screen reader to read the label for each field

Actual Results: The screen reader reads every other attribute label, but does not read the label for Drop Drown fields (lookups), just reads the values. It reads similar to below: “Selected: Type Text, type and text”

Reproduced with JAWS 2023, 2024 

Other fields work, string, URL, hypertext etc.

Environment

Clarity 16.2.2, 16.2.3

Cause

DE153877

Resolution

Workaround: Use mouse pointer, and the screen reader will read the labels

Try using NVDA as well instead of JAWS.

The resolution for this issue is included in 16.2.3.2 (patch 2) and 16.3.1. This was originally tracked as DE153877.