No active servers discovered in NSA (CSA)

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When you open the CSA and you cannot see the server and configure it. Clarity cannot discover the server and message is shown "No active servers discovered"

Cause

The hostname configuration for IPv4 and IPv6 in the etc/hosts file has to be done correctly

Resolution

1. Open the file etc/hosts on your operating system

In Windows this would be under the "X:\Windows\System32\drivers\etc"

2. Please ensure that you leave the localhost lines

   127.0.0.1        localhost

   ::1                  localhost

   xx.xx.xx.xx      Clarity_server_name

Example:

3. Restart the services 

4. Now you should have the server autodiscovered :