VPXD services fails to start and you see error "service vpxd not found" when checking services status through the command line
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VPXD services fails to start and you see error "service vpxd not found" when checking services status through the command line

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Article ID: 377224

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms -

  • vCenter server VPXD services fail to start 
  • You see the below error when checking service status in the command line, or running service-control --start --all command at the top -

"service vpxd not found"

  • When you try to start vpxd services on their own, can see similar to the below -

  • May see similar errors below in /var/log/vmware/vmon/vmon.log

Environment

vCenter Server 7.0 

Cause

/etc/vmware/vmware-vmon/svcCfgfiles/vpxd.json had changes made to it which caused incorrect formatting

Resolution

To resolve the issue, ensure that this vpxd.json file is formatted correctly, compared to vCenter which is in a healthy state on a similar version and if necessary can use its contents to update the file. 

Note - Take a valid backup/snapshot of the vCenter VM before making any changes

Steps to be Taken - 

  • Navigate to the directory highlighted below - 
    • cd /etc/vmware/vmware-vmon/svcCfgfiles/
  • Do not copy the backup file in /etc/vmware/vmware-vmon/svcCfgfiles, make a copy or take a backup of the file to /var/tmp or /root directories.
    • cp vpxd.json /var/tmp/vpxd.json.bkp 
  • Edit the file now
    • vi vpxd.json 
  • Press "I" or Insert to edit the file content.
  • Delete the contents currently there 
  • Paste in contents retrieved from the healthy VCSA node (right click)
  • Press "Esc" then ":wq!" to save 
  • Restart all of the VCSA services now -
    • service-control --stop --all && service-control --start --all
  • VPXD should now be showing up as valid and trying to start up - if it still fails, check the location /var/log/vmware/vmon/vmon.log to see if issues with reading file /var/run/vpxd/vmware-vpxd-health-status.xml
  • If it is missing when you check the directory - run a "vi" command to create this in the directory: 
    • vi vmware-vpxd-health-status.xml
  • Start the remaining services now
    • service-control --start --all 
  • Services should now all be up and running and vCenter server accessible

Additional Information

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