Install with WCC at Prerequisite phase fails with "SDK cannot be installed on this computer"

Article Id: 37721

Status: Published

Updated On: 14-02-2018 07:36

Legacy Id: TEC1939815

Products:

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction:

Issue:

Shortly after beginning WCC install, during the introduction, a message is received, indicating that the prerequisite checks have failed. The message says "The CA Workload Automation AE SDK cannot be installed on this computer".

Environment:

Workload Automation AE 11.3.x Windows Operating System

Cause:

This issue may occur due to an attempt to install the media from a network drive. Installation media needs to be copied locally to the machine where the installation is taking place.

Example of error message received:
============
STDERR <'\\SERVER\Catalog.UWCC\uwcc\Disk1\InstData\VM\..\..\..\waae-sdk\AutoSys'
CMD does not support UNC paths as current directories.
============

Resolution:

Copy/Mount installation media locally, and re-attempt install.

Environment:

Release: ATSYHA99000-11.3.6-Workload Automation AE-High Availability Option
Component: