ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Install with WCC at Prerequisite phase fails with "SDK cannot be installed on this computer"

book

Article ID: 37721

calendar_today

Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent

Issue/Introduction

Issue: 

Shortly after beginning WCC install, during the introduction, a message is received, indicating that the prerequisite checks have failed. The message says "The CA Workload Automation AE SDK cannot be installed on this computer".

Environment:  

Workload Automation AE 11.3.x Windows Operating System

Cause: 

This issue may occur due to an attempt to install the media from a network drive. Installation media needs to be copied locally to the machine where the installation is taking place. 

Example of error message received: 
============ 
STDERR <'\\SERVER\Catalog.UWCC\uwcc\Disk1\InstData\VM\..\..\..\waae-sdk\AutoSys' 
CMD does not support UNC paths as current directories. 
============

Resolution:

Copy/Mount installation media locally, and re-attempt install.

Environment

Release: ATSYHA99000-11.3.6-Workload Automation AE-High Availability Option
Component:
Powered by Wolken Software