"(ERROR) : [sm-xpsxps-06810] Failed to initialize event handler library "libEventIntroscopeprovider.so" with SiteMinder Wily integration
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"(ERROR) : [sm-xpsxps-06810] Failed to initialize event handler library "libEventIntroscopeprovider.so" with SiteMinder Wily integration

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Article ID: 377209

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Updated On:

Products

SITEMINDER

Issue/Introduction

While trying to configure APM metrics to appear on CA SSO using automation, the following error appears 


"(ERROR) : [sm-xpsxps-06810] Failed to initialize event handler library "libEventIntroscopeprovider.so"

Even though the required .so files exist under <SiteMinder_Home>/lib 

Environment

CA Siteminder 12.8.X

CA SSO version caapmsso-linux-13.4.3.2

Cause

This is caused by an incorrect libapr-1.so.1 shipped with the integration.

If doing

ldd libIntroscopeNativeDataAPI.so

The result is


        linux-vdso.so.1 (0x00007ffdd45fb000)
        libapr-1.so.0 => not found
        libcurl.so.4 => <SiteMinder_Home>/lib/libcurl.so.4 (0x00002b79bc62b000)
        libxerces-c-3.2.4.so => <SiteMinder_Home>/lib/libxerces-c-3.2.4.so (0x00002b79bc8ff000)
        libboost_regex.so.1.55.0 => <SiteMinder_Home>/lib/libboost_regex.so.1.55.0 (0x00002b79bcfa6000)
        libstdc++.so.6 => /lib64/libstdc++.so.6 (0x00002b79bd28c000)
        libm.so.6 => /lib64/libm.so.6 (0x00002b79bd621000)
        libgcc_s.so.1 => /lib64/libgcc_s.so.1 (0x00002b79bd9a3000)
        libc.so.6 => /lib64/libc.so.6 (0x00002b79bdbbb000)
        librt.so.1 => /lib64/librt.so.1 (0x00002b79bdf91000)
        libdl.so.2 => /lib64/libdl.so.2 (0x00002b79be199000)
        libpthread.so.0 => /lib64/libpthread.so.0 (0x00002b79be39d000)
        libnsl.so.1 => /lib64/libnsl.so.1 (0x00002b79be5bd000)
        /lib64/ld-linux-x86-64.so.2 (0x00002b79bc196000)

Doing

 file libapr-1.so.0

It shows as ARM aarch64


libapr-1.so.0: ELF 64-bit LSB shared object, ARM aarch64, version 1 (SYSV), dynamically linked, BuildID[sha1]=376bf3c4cdbfbba34d062a7cb8f2f3f9af72a3b5, stripped

Resolution

Install the native Apache 64 bit apr package

Additional Information

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