Event Integration connector went down and does not come online even after restart. It only comes online when SOI Manager is started.

Article Id: 37719

Status: Published

Updated On: 14-02-2018 07:36

Legacy Id: TEC1733416

Products:

CA Service Operations Insight (SOI)

Issue/Introduction:

Problem:

Event Integration connector went offline and does not come online until the SOI manager is restarted.

Environment:

Event Integration connector with SOI 3.x

Cause:

Bug in the EI Installer. The log4j.xml was not created nor the entry for its location in the wrapper.conf file

Workaround:

1. Go to <EI-HOME>/Ifw folder.

2. Create a new folder resources.

3. Paste attached file "log4j.xml" under resources folder.

4. Open Ifw/conf/wrapper.conf file. Add below line below wrapper.java.additional.5

wrapper.java.additional.6=-DIFW_RESOURCES="C:\Program Files (x86)\CA\Event Integration\Ifw"

5. Start/restart EI Connector from services.msc

Environment:

Release: SAMBDL99000-3.3-Spectrum-Service Assurance Manager-Promotional Bundle
Component: