Take long time to login AdminUI and fail to load the content

Products

• SITEMINDER

Issue/Introduction

Following error found in the AdminUI Server.log:

[ERROR] com.ca.siteminder.uiagent.UIAgent [] - Failed to execute the UIAgent wamui login command com.netegrity.llsdk6.imsapi.exception.SmApiWrappedException: Could not connect to Policy Server.

...

Caused by: com.netegrity.sdk.apiutil.SmApiException: Tunnel Agent failure

...

[ERROR] com.ca.siteminder.framework.xps.security.AdministratorRelationship [] - Failed to fetch administrator record for user: [***] CN=***
com.ca.siteminder.uiagent.UIAgentException: Cause: com.ca.siteminder.rpc.rpc.SystemError: AGENTAPI_FAILURE 

...

Caused by: com.ca.siteminder.rpc.rpc.SystemError: AGENTAPI_FAILURE 

...

[INFO] ims.ui [] - Security provider 'SUN' is being used to generate the random token.

 

The AdminUI and Policy Server are on the same server, there is no network issue.

Environment

Component: SMAUI : SITEMINDER WAM UI
Environment: 12.8.xx and 12.9 (Applicable to all the supported releases)

Cause

When checking the entropy value by using command

cat /proc/sys/kernel/random/entropy_avail

It showed the entropy value as " 1 "

This is too low and results in blocking the AdminUI, and eventually getting timing out.

The adminUI is running on a virtual machine.

Resolution

- Document reference to Increase the Entropy Value:

Increase Entropy

The AdminUI should be working fine with entropy value as 2500 or above, or using urandom device (Least secure; not FIPS compliant).