Issue with Accessing Aria Operations Plugin from vCD Tenants fails with error "The tenantId of credential is not matching with the tenantId from session validation response"

Products

• VMware Aria Suite
• VMware Aria Operations 8.x

Issue/Introduction

When using VMware Aria Operations with VMware Cloud Director (VCD), We might experience an issue where tenants are unable to access the Operations plugin through the VCD portal. The error message recorded in the web logs is:
"The tenantId of credential is not matching with the tenantId from session validation response."

2024-08-22T09:09:31,421+0000 WARN  [ajp-nio-127.0.0.1-8009-exec-4] com.vmware.vcops.platform.gemfire.GemfireFunctionExecutor.onServersWithExecTimeout - Function call UserAuthentication.authenticateUser failed :FunctionException: com.vmware.vcops.platform.gemfire.GemfireFunction$MethodInvocationException: AuthException: The tenantId of credential is not matching with the tenantId from session validation response.
org.apache.geode.cache.execute.FunctionException: com.vmware.vcops.platform.gemfire.GemfireFunction$MethodInvocationException: AuthException: The tenantId of credential is not matching with the tenantId from session validation response.
    at com.vmware.vcops.platform.gemfire.GemfireFunctionExecutor$GemfireFunctionResultReceiver.getResult(GemfireFunctionExecutor.java:768) ~[vcops-platform-1.0-SNAPSHOT.jar:?]
    at org.apache.geode.internal.cache.execute.util.SynchronizedResultCollector.getResult(SynchronizedResultCollector.java:43) ~[gemfire-core-10.0.1.jar:?]

Environment

VMware Chargeback 8.16
VMware Aria Operations 8.16

Cause

The issue arises when the user deletes and re-creates the adapter instance in VMware Aria Operations. The Chargeback Tenant View fails to load because the chargeback module uses the old adapter instance scopes. As a result, the plugin does not load correctly in VCD, and tenants are unable to access it.

Resolution

Upgrade Aria Operations to Version 8.18:

• This issue has been resolved in VMware Aria Operations version 8.18.
• Request the customer to upgrade to this version to address this issue

Re-register the vCD Plugin:

• After upgrading, re-register the vCD plugin in VMware Aria Operations how to register the plugin
• Verify that tenants can now access the plugin successfully.

 

Additional Information

Ensure that any adapter instances created or modified are properly configured and aligned with the current scopes required for tenant access.
If the issue persists even after upgrading, review the configuration settings and check for any discrepancies in adapter instance settings or credentials.