Unable to export reports

Products

• Information Centric Analytics

Issue/Introduction

Exports are not generated when initiated from the Information Centric Analytic (ICA) portal. Instead, a generic error message is displayed in the console and the following error message is captured in the RiskFabric application server log (w3wp_RiskFabric.<yyyyMMdd>.log):

ExportTask.MoveNext() An error occurred while exporting
PuppeteerSharp.ChromiumProcessException: Failed to launch Chromium! [0823/140532.558:ERROR:main_dll_loader_win.cc(134)] Failed to load Chrome DLL from C:\Windows\TEMP\Win64-594312\chrome-win\chrome.dll: Access is denied. (0x5)

The Risk Fabric application server log is located in the following path on the server hosting Internet Information Services (IIS) and the Information Centric Analytics (ICA) application:

%SystemDrive%\ProgramData\BayDynamics\Logs

An inspection of the path specified in the error message shows C:\Windows\Temp\Win64-594312\chrome-win\chrome.dll is extant on the application server and the ICA service account has sufficient privileges to access the file.

NOTE: The instance of Chrome used by the export process is distinct from and independent of any instances of Chrome you may have installed on your server. Moreover, even if Chrome has never been installed on the application server, the export process will create an instance in the Windows Temp folder for use with exports.

Environment

Version : 6.x

Component : Dashboards

Resolution

Audit Windows system logs, endpoint security agent settings, and GPOs to determine the method by which access to this file is being blocked. If endpoint security software is found to be at fault, create an exclusion to allow the IIS service access to the contents of this folder.