Unexpected Language Display Issues in Identity Manager Pages - Identity Manager

Products

• CA Identity Manager

Issue/Introduction

This article provides troubleshooting guidance for scenarios where Identity Manager pages unexpectedly display in Chinese (zh_CN), even when the "Enable Language Switching" setting is disabled in the management console.

 

Environment

Identity Manager 14.5

Cause

Language display issues in a web application are typically driven by the client-side environment rather than the server-side configuration. The following factors often trigger unexpected locale changes:

• Browser Locale Settings: The browser's preferred language configuration (Accept-Language header) is prioritized over application settings.
• Operating System Defaults: Client OS language packs or regional settings.
• Network/Proxy Configuration: Web proxies or organizational network policies injecting locale headers.

Resolution

1. Verify Browser Locale: Instruct the affected user to check their browser's language preferences. Ensure the desired language is set as the primary (top) option in the browser settings.
2. Inspect HTTP Headers: Capture a browser network trace (HAR file or browser developer tools) to examine the Accept-Language header sent to the Identity Manager server. Verify if the header is injecting the unexpected locale.
3. Review OS Regional Settings: Confirm if the client's operating system has regional settings or language packs configured that conflict with the application's default locale.
4. Test in Alternative Environment: Attempt to access the Identity Manager URL from a different machine or a network outside the corporate VPN to determine if the issue is machine-specific or network-specific.
5. Evaluate Proxy/Policy Settings: If the issue is persistent across browsers on the affected machine, consult with the internal IT department to check if proxy servers or group policies are modifying browser request headers.

Additional Information

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