Identity Portal cannot retrieve Approval Details. Requests cannot be approved
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Identity Portal cannot retrieve Approval Details. Requests cannot be approved

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Article ID: 377019

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Updated On:

Products

CA Identity Portal

Issue/Introduction

Seeing the following error while Identity Portal attempt to approve the tasks

Caused by: ErrorCode: 200650, ErrorFamily: GENERAL, Message: com.idmlogic.sigma.backend.exceptions.BackendException: Calling webservice Get approval data failed
BackendMessages: 
Error: Message: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>502 Proxy Error</title>
</head><body>
<h1>Proxy Error</h1>
<p>The proxy server received an invalid
response from an upstream server.<br />
The proxy server could not handle the request <em><a href="/iam/im/ws/identityEnv/portal/approval/resolve">POST&nbsp;/iam/im/ws/identityEnv/portal/approval/resolve</a></em>.<p>
Reason: <strong>Error reading from remote server</strong></p></p>
</body></html>

Environment

Vapp 14.4 with Identity Portal/Identity Manager

Cause

Problem with Identity Manager that cause the approval tasks stuck 

Resolution

 Restarted the provisioning server, connector server and user store. then, restarted IP & IM

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