Harweb startup fails
Article ID: 376959
Updated On:
Products
Issue/Introduction
Tomcat is able to start up, but the Harweb application inside Tomcat does not successfully start. The error message in Tomcat's stderr.log file is:
"com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user ''.
We confirmed that the userid and password provided during Harweb installation are correct and valid for SQL Server. We tried rebuilding the encrypted password file using the svrenc command, but this did not resolve the problem.
Environment
Harvest Software Change Manager 14.x
Cause
Harweb was not able to successfully decrypt the harweb.dfo encrypted password file.
Resolution
The solution was found by updating the Tomcat service to be started by a regular userid and not by the system user. This action granted the appropriate permissions and allowed the encrypted password file to be interpreted correctly.
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