Registration Date for Users in EEM

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager
• ServiceDesk
• CA Process Automation Base
• Process Automation Manager

Issue/Introduction

For audit purposes, it is requested to obtain the information of the users registered in the EEM, including the registration date.

The user information has been extracted from the export application, but it does not contain the registration date.

Environment

Service Desk 17.x
Embedded Entitlement Manager 12.x

Resolution

The dxsearch command can be used to find the creation time for a user in EEM.  For example:

dxsearch -b cn=itechpoz -h %computername% -p 509 -D "cn=EiamAdmin,cn=Admins,cn=Entities,cn=iTechPoz" -w <password for eiamadmin user> cn=TestUser1

returns all the details for the TestUser1 user including 

pzCreateTimestamp: 20240319143108
pzModifyTimestamp: 20240319143108

Here's where you can read more about the dxsearch command:

DXsearch Tool -- Search a Directory

Additional Information

The date for these two timestamps is in the format 

1. 4-digit year
2. 2-digit month
3. 2-digit day
4. 2-digit hour (24-hour format)
5. 2-digit minute
6. 2-digit second

No matter the time zone of the server hosting EEM, this time will be recorded in GMT time.