Unable to install APM Infrastructure due to License issues

Products

• DX Application Performance Management
• DX APM SaaS

Issue/Introduction

We are trying to install Infrastructure Agent 2024.x but the installer is throwing a license error as below

ERROR  | wrapper  | License Error:
ERROR  | wrapper  | The license contains an invalid license type 'PROD'.
ERROR  | wrapper  | 
ERROR  | wrapper  | The Java Service Wrapper requires a License Key to activate the
ERROR  | wrapper  | software.  License Keys can be purchased on the Java Service Wrapper
ERROR  | wrapper  | web site:
ERROR  | wrapper  |   http://wrapper.tanukisoftware.com/purchase
ERROR  | wrapper  | 
ERROR  | wrapper  | You can also immediately obtain a one-month Free trial license:
ERROR  | wrapper  |   http://wrapper.tanukisoftware.com/trial
ERROR  | wrapper  | 

Environment

DX APM Infrastructure Agent 2x

Cause

The problem is due to a change of the default value in wrapper.license.type on <apmia-home>\wrapper\conf\wrapper-license.conf

Resolution

Reset the wrapper.license.type to its default value:

1) Open <apmia-home>\wrapper\conf\wrapper-license.conf

2) Set wrapper.license.type=DEV

3) Save

4) Install the Infrastructure Agent

 

Additional Information

Techdocs APM Agents - Infra Agent Directory Structure