Tomcat Audit job not working

Products

• Clarity PPM On Premise

Issue/Introduction

The Tomcat Audit job is running, but it is not collecting any data.

Resolution

- Please check the APP logs to see if capture any network errors

- Please check the BG Logs to see if any errors there

If any network errors- please check the error details and suggest customer to reach out to there internal network team to look into this..

Restarting the APP & BG should resolve the issue and the Job should start collecting the data..