DevTest is unable to Sync or add new LDAP users and roles in 10.7.2

Products

• Service Virtualization

Issue/Introduction

DevTest is unable to Sync or add new users in the environment thorough LDAP .  We are seeing the below errors in the IAM server logs. 

2024-07-30 06:14:05,087 WARN  [org.keycloak.events] (executor-thread-279) type=LOGIN_ERROR, realmId=service_virtualization, clientId=virtual-service-catalog, userId=f:axssadasdsds, ipAddress=xxxxxxx, error=invalid_user_credentials, auth_method=openid-connect, application='Virtual Service Catalog', grant_type=password, client_auth_method=client-secret, username=1111111, authSessionParentId=62569e26-e9ec-4b96-9333-d8d6a86f0e32, authSessionTabId=1kGiUrHLfNg
2024-07-30 16:05:27,901 INFO  [org.keycloak.protocol.oidc.endpoints.AuthorizationEndpointChecker] (executor-thread-310) PKCE enforced Client without code challenge method.
2024-07-30 16:05:27,901 ERROR [com.ca.ad.sv.keycloak.ext.events.JpaEventStoreProvider] (executor-thread-310) Faild to fetch user object: java.lang.NullPointerException: Null keys are not supported!
    at java.base/java.util.Objects.requireNonNull(Objects.java:246)
    at org.infinispan.cache.impl.CacheImpl.assertKeyNotNull(CacheImpl.java:201)
    at org.infinispan.cache.impl.CacheImpl.get(CacheImpl.java:540)
    at org.infinispan.cache.impl.CacheImpl.get(CacheImpl.java:536)

Environment

Service Virtualization: DevTest 10.7.2 with SP3 and newer

Cause

N/A

Resolution

If anyone facing this issue, please open a support case and refer DE611747 and support can share a patch and instructions.