Postman is unable to parse the quote as %27 to update the status in SP.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

After upgrading to 17.4 in SOAP when giving %27 it is no longer parsing and getting error as "Error while processing request. See error logs for details".

Steps:

1. Earlier until 17.3, when a single quote is coming as '%27'  it is parsed successfully and status is updated in Service Point.

2. In 17.4 when given as below, it is failing.

Getting error as below:

Environment

Service Desk Manager 17.4 RU2

Resolution

The change in code has been identified and the fix will be part of 17.4 RU3.