TIBCO Message Queue Causing Issues on ENTM Server

Products

• CA Privileged Identity Management Endpoint (PIM)
• CA Virtual Privilege Manager

Issue/Introduction

The TIBCO Message Queue hosted on the Enterprise Management is backing up, causing the datastore files to become large in size. As a result, one or more of the following issues may occur on the ENTM server.

- When trying to access the ENTM GUI, a 500 error occurs
- When using tibemsadmin to connect with the message queue, the connect command times out with an error
- UNAB endpoints are unable to connect with the Message Queue

Environment

Privileged Identity Manager, version 12.8 and 12.9

Resolution

If the tibemsadmin utility cannot connect to manage the queues through the command line, the only option is to manually clear the datastore files.

1. Stop the TIBCO Message Queue (CA Message Queue server service ) in Services
2. In the command line, run `secons -s` to stop endpoint services
3. Navigate to C:\Program Files\CA\AccessControlServer\MessageQueue\tibco\cfgmgmt\ems\data and in file tibemsd.conf see where the queues are located (store setting). By default, it is in the MessageQueue\tibco\cfgmgmt\ems\data\datastore directory.
4.Navigate to C:\Program Files\CA\AccessControlServer\MessageQueue\tibco\cfgmgmt\ems\data\datastore and check the size of the data files. If they are greater than 500 MB, backup the files to another directory (do not delete them, just in case).
5- Restart the TIBCO Message Queue service.
6- In the command line, run `seosd -start` to start the endpoint services.

Additional Information

While performing the maintenance on the datastore files, also check the ems.log file in the C:\Program Files\CA\AccessControlServer\MessageQueue\tibco\log directory. If it is large (100 MB or more), delete the log file or move it to a different directory.