How to email Scheduled Web Intelligence Reports in CA Business Intelligence

Products

• CA Spectrum

Issue/Introduction

When trying to email scheduled Web Intelligence Report in CA Business Intelligence, it failed with the error message:

 "destination DLL disabled. []: [CrystalEnterprise.Smtp] "

Cause

The Email configuration for Web Intelligence Report hasn’t been set up in CA Business Intelligence yet. 

Environment

CABI 4.1 SP3 or below installed on Windows

Resolution

 1.   Login to CA Business Intelligence Central Management Console

 2.   Select Servers from the drop down. Expand Service Categories and select Web Intelligence Services

 3.   Select the “Hostname.AdaptiveJobServer” and right click on “Properties”.

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 4.   Select Destination, on the right hand side, please select Email from the dropped down list and click on Add.

 5.   Please fill out the relevant fields regarding Email system and then click on “Save”

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 6.   This will enable you to send scheduled Web Intelligence Reports via email.