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LDAP authentication over SSL is not working


Article ID: 37656


Updated On:


CA Application Test Service Virtualization CA Continuous Application Insight (PathFinder)



- Try logging in to workstation where users are authenticated against the LDAP server configured over SSL, it fails.

- The same user have been able to successfully login earlier. No changes were done in the environment.

-  Workstation.log shown the errors below:

 [AWT-EventQueue-0] ERROR com.itko.util.swing.UserMessage - Error connecting to the LISA Registry.  Error message: Authenticate failed for user [username=43699263] with LDAP

com.itko.lisa.acl.AuthenticationException: Authenticate failed for user [username=43699263] with LDAP
at com.itko.lisa.acl.custom.BaseLDAPAuthenticationModule$1.doCallback(
at com.itko.lisa.gui.LisaGuiPanel.doProcessingDialog(
at com.itko.lisa.acl.custom.BaseLDAPAuthenticationModule.authenticateUser(
at com.itko.lisa.test.LisaSecurityManager.authenticateUser(
at com.itko.lisa.test.LisaSecurityManager.authenticateUserFromGUI(
at com.itko.lisa.gui.TestAdmin$1.doCallback(
at com.itko.util.swing.panels.ProcessingDialog$
at Source)
Caused by: javax.naming.CommunicationException: [Root exception is Error constructing implementation (algorithm: Default, provider: SunJSSE, class:$DefaultSSLContext)]
at com.sun.jndi.ldap.Connection.<init>(Unknown Source)
at com.sun.jndi.ldap.LdapClient.<init>(Unknown Source)
at com.sun.jndi.ldap.LdapClient.getInstance(Unknown Source)
at com.sun.jndi.ldap.LdapCtx.connect(Unknown Source)
at com.sun.jndi.ldap.LdapCtx.<init>(Unknown Source)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(Unknown Source)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(Unknown Source)
at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(Unknown Source)
at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(Unknown Source)
at javax.naming.spi.NamingManager.getInitialContext(Unknown Source)
at javax.naming.InitialContext.getDefaultInitCtx(Unknown Source)
at javax.naming.InitialContext.init(Unknown Source)
at javax.naming.InitialContext.<init>(Unknown Source)
at<init>(Unknown Source)
at com.itko.lisa.ext.bbbb.acl.BBBBLDAPAuthenticationModule.authenticateWithLDAP(
at com.itko.lisa.acl.custom.BaseLDAPAuthenticationModule$1.doCallback(



- CA Lisa 7.1, 7.5.0 and 7.5.1



- Identified as a Product Defect – RTC-114581

- A patch issued for another known issue [RTC-103457] has caused this side effect. The issue described in this article is due to placing the property file password encryption introduced with RTC-103457 product defect.




- Log a new support ticket with CA Support requesting for the patch. Refer the defect Id RTC-114581 in the ticket. 


Release: LSASVR99000-7.1-LISA-Server