Error: "Internal Server Error" and "NullPointerException at com.vmware.ssdc.backend.services.impl.RelocateVmActivity$SaveVmGroupInfoPhase.findSourceVrpIdOfVm" when Modifying NIC, Description, Compute, Storage, or Guest OS Custization settings of a VM

Products

• VMware Cloud Director

Issue/Introduction

• Cannot add or increase a hard disk in Cloud Director.
• Internal Server Error seen on VM page when changing VM.
• The /opt/vmware/vcloud-director/logs/vcloud-container-info.log and/or /opt/vmware/vcloud-director/logs/vcloud-container-debug.log on the Cloud Director Cells show errors of the form:

<TIMESTAMP> | ERROR    | task-service-activity-pool-752 | FutureUtil                     | Failed to relocate VM to a Hub | requestId=<Request ID>,request=PUT https://<VCD_URL>/api/vApp/vm-########-####-####-####-############/networkConnectionSection/,requestTime=<REQUEST_TIME>,remoteAddress=#.#.#.#,userAgent=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 ...,accept=application/*+xml;version 38.0.0-alpha vcd=########-####-####-####-############,task=<Task ID> activity=(com.vmware.vcloud.backendbase.management.system.TaskActivity,urn:uuid:########-####-####-####-############)
java.lang.NullPointerException
        at com.vmware.ssdc.backend.services.impl.RelocateVmActivity$SaveVmGroupInfoPhase.findSourceVrpIdOfVm(RelocateVmActivity.java:519)
        at com.vmware.ssdc.backend.services.impl.RelocateVmActivity$SaveVmGroupInfoPhase.invoke(RelocateVmActivity.java:433)
        at com.vmware.vcloud.activity.executors.ActivityRunner.runPhase(ActivityRunner.java:175)
        at com.vmware.vcloud.activity.executors.ActivityRunner.run(ActivityRunner.java:112)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)

• Cannot enable or disable Guest OS Customization on VM.

 

Environment

Cloud Director 10.5.x

Cause

This issue occurs when Cloud Director performs a Resource Pool lookup for the VM attempting to be edited.

If the VM Resource Pool in vCenter does not match the Organization VDC Resource Pool in Cloud Director, you will get the error above.

Resolution

Move the VM in vCenter using the vSphere Web Client to the correct Resource Pool to match the Name of the VM's Organization VDC.