NCM captures fail when they should not fail and an error is generated.

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Article ID: 37633

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Updated On:

Products

CA Spectrum

Issue/Introduction

When trying to capture a device configuration using the CA Spectrum NCM utility, the following error shows even though a script is configured:

"SPC-OCC-11661: Operation is not available, If the device supports this operation, a script must be configured."

Environment

Release:
Component: SPCAPP

Resolution

1. Navigate to the following directory:   <$SPECROOT>/NCM
2. Create a text file called:  ncmprops
3. Add the following lines to the “ncmprops” file:

com.mindbright.sshcommon.SSHSCP1.readFully.initstat1=true
com.mindbright.sshcommon.SSHSCP1.readFully.initwait=20000
com.mindbright.ssh2.SSH2InternalChannel.usejavaapi=true


5. Find and kill the ncmservice process.  processd will restart it automatically.
6. Verify the ncmservice process is running.
7.  Successfully capture the config using NCM.