NCM captures fail when they should not fail and an error is generated.

Article Id: 37633

Status: Published

Updated On: 02-05-2019 11:12

Legacy Id: TEC1264928

Products:

CA Spectrum - OneClick CA Spectrum - Reporting CA Spectrum - Integrations CA Spectrum - Alarms & Event Management

Issue/Introduction:

When trying to capture a device configuration using the CA Spectrum NCM utility, the following error shows even though a script is configured:

"SPC-OCC-11661: Operation is not available, If the device supports this operation, a script must be configured."

Environment:

Release:
Component: SPCAPP

Resolution:

1. Navigate to the following directory: <$SPECROOT>/NCM
2. Create a text file called: ncmprops
3. Add the following lines to the “ncmprops” file:

com.mindbright.sshcommon.SSHSCP1.readFully.initstat1=true
com.mindbright.sshcommon.SSHSCP1.readFully.initwait=20000
com.mindbright.ssh2.SSH2InternalChannel.usejavaapi=true

5. Find and kill the ncmservice process. processd will restart it automatically.
6. Verify the ncmservice process is running.
7. Successfully capture the config using NCM.