Upgrade from EDR 4.9 to 4.10 fails

Products

• Endpoint Protection with Endpoint Detection and Response
• Endpoint Detection and Response with Network Sensor
• Endpoint Detection and Response with Network and Email
• Endpoint Detection and Response Hardware
• Endpoint Detection and Response with Email
• Endpoint Detection and Response Cloud
• Endpoint Detection and Response

Issue/Introduction

When attempting to upgrade the Symantec Endpoint Detection and Response (SEDR) virtual appliance from version 4.9 to 4.10 the following error is noted:

Partition "sda4" given in part command does not exist.

Environment

• SEDR 4.9 installed on ESXi
• The 'extend_storage' command was previously run to add one or more additional hard drives

Cause

The OS partition was changed from '/dev/sdaX/'.

Resolution

Broadcom engineering resolved this issue in SEDR 4.10.0-269.  Please download and use the file Symantec_Endpoint_Detection_and_Response-Upgrade-4.10.0-269-Linux.iso from the Broadcom Support Portal to perform the upgrade.

NOTE:  The only difference between SEDR 4.10.0-256 and SEDR 4.10.0-269 is that SEDR 4.10.0-269 contains the fix for the upgrade issue.