Quiescing failure on RH Fedora Guest OS - Error when enabling the sync provider

Products

• VMware vCenter Server

Issue/Introduction

Taking a quiesced snapshot using the vSphere Web Client fails immediately with the error:

The guest OS has reported an error during quiescing. The error code was: 3 The error message was: Error when enabling the sync provider.

In the vmware.log file for the VM: 

[YYYY-MM-DDTHH:MM:SS] In(05) vmx - VVolObjNotifySnapshotPrepare: Changing state to VEC_SNAP_PREPARE_IN_PROG.
[YYYY-MM-DDTHH:MM:SS] In(05) vmx - OBJLIB-VVOLOBJ :VVolObjNotifySnapshotPrepare: Building in-mem cache
[YYYY-MM-DDTHH:MM:SS] In(05) vmx - SNAPSHOT: SnapshotPrepareTakeDoneCB: Prepare phase complete (The operation completed successfully).
[YYYY-MM-DDTHH:MM:SS] In(05) vcpu-1 - ToolsBackup: changing quiesce state: IDLE -> STARTED
[YYYY-MM-DDTHH:MM:SS] In(05) vcpu-1 - Msg_Post: Warning
[YYYY-MM-DDTHH:MM:SS] In(05) vcpu-1 - [msg.snapshot.quiesce.vmerr] The guest OS has reported an error during quiescing.
[YYYY-MM-DDTHH:MM:SS] In(05)+ vcpu-1 - The error code was: 3
[YYYY-MM-DDTHH:MM:SS] In(05)+ vcpu-1 - The error message was: Error when enabling the sync provider.
[YYYY-MM-DDTHH:MM:SS] In(05) vcpu-1 - ----------------------------------------
[YYYY-MM-DDTHH:MM:SS] In(05) vcpu-1 - VigorTransportProcessClientPayload: opID=lro-345638968-433959f3-01-01-e4-9e6a seq=1260514: Receiving Bootstrap.MessageReply request.
[YYYY-MM-DDTHH:MM:SS] In(05) vcpu-1 - VigorTransport_ServerSendResponse opID=lro-345638968-433959f3-01-01-e4-9e6a seq=1260514: Completed Bootstrap request.
[YYYY-MM-DDTHH:MM:SS] In(05) vcpu-1 - ToolsBackup: changing quiesce state: STARTED -> ERROR_WAIT
[YYYY-MM-DDTHH:MM:SS] In(05) vcpu-1 - ToolsBackup: changing quiesce state: ERROR_WAIT -> IDLE
[YYYY-MM-DDTHH:MM:SS] In(05) vcpu-1 - ToolsBackup: changing quiesce state: IDLE -> DONE
[YYYY-MM-DDTHH:MM:SS] In(05) vcpu-1 - SnapshotVMXTakeSnapshotComplete: Done with snapshot 'BU_SNAPSHOT backup-vendor.org 1723776193': 0
[YYYY-MM-DDTHH:MM:SS] In(05) vcpu-1 - SnapshotVMXTakeSnapshotComplete: Snapshot 0 failed: Failed to quiesce the virtual machine (29).
[YYYY-MM-DDTHH:MM:SS] In(05) vcpu-1 - VVolObjNotifySnapshotDone: isEnabled: 1

Environment

ESXi 7.x
ESXi 8.x

Cause

Further investigation into this should be conducted in conjunction with the OS vendor

Resolution

OS vendor should be engaged for further investigation

Additional Information

For more information on support for open-vm-tools and vendor supplied versions, please see the following documentation:

vSphere Client reports the status of VMware Tools as Unmanaged or Guest Managed
https://knowledge.broadcom.com/external/article/343269

VMware support for open-vm-tools
https://knowledge.broadcom.com/external/article/313456/