The Default Directory Synchronization Job has an error. I attempted to restart the job and it will not execute successfully.

Article Id: 37627
Status: Published
Updated On: 14-02-2018 06:36
Legacy Id: TEC1644675
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager
Issue/Introduction:

Question:

The Default Directory Synchronization Job has an error. I attempted to restart the job and it will not execute successfully.

 

Environment:                                          

CA Client Automation - All Versions

 

Answer:

The most common cause is that the User's Password defined in the Directory Configuration located in the DSM Explorer

under Control Panel / Directory Information / Configured Directories then find the AD there and right click and go to 

properties the Security Tab where you will see the User and Password. Update or or change the password as 

needed. 

<Please see attached file for image>

2-3-2016 10-15-07 AM.png

 

If the problem still occurs open a case with Support for further debug.

Environment:

Release: UASIT.99000-12.9-Asset Intelligence
Component:

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