Failed to access a WSDL Url over https from remote server. It is working from local workstation which is connected to same Registry as the remote workstation.

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Article ID: 37622

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Updated On:

Products

CA Application Test Service Virtualization CA Continuous Application Insight (PathFinder) CA Service Virtualization (DevTest / LISA / VSE / Application Test)

Issue/Introduction

Problem:

- With same SSL settings configured on DevTest workstation environments, a workstation from local server is able to access a WSDL Url over https whereas a workstation from remote server is not able to when tried accessing the same WSDL.

- Able to load the WSDL successfully from a browser in the remote server.

- The workstation has shown below in DEBUG mode:

2016-02-01 09:59:05,747Z (04:59) [Thread-81] DEBUG com.itko.lisa.test.CommTrans - I/O Exception in processing HTTP transaction
java.net.SocketTimeoutException: connect timed out
2016-02-01 09:59:05,748Z (04:59) [Thread-81] ERROR com.itko.lisa.ws.nx.WSDLCache - Unable to build wsdl cache for https://urldefense.proofpoint.com/v2/url?u=https-3A__previewapp.pcmastercard.pcfinancial.ca-3A443_PCMCTabletWeb_TabletAppService_TabletAppService.wsdl&d=CwIGaQ&c=_hRq4mqlUmqpqlyQ5hkoDXIVh6I6pxfkkNxQuL0p-Z0&r=gBaQovDdAGl3Oncz3SXlQ-I7tetiRs3_p1ALEkCMIHY&m=Dfy2IaXTyFYeYrkO1SfpOJZbZiV8gMc_7SnrpimlvuY&s=sVe49bEn4XEPUD4ulCWbOT0Ji9uDFn46J3NyPIhRC-Q&e= 
java.net.SocketTimeoutException: connect timed out

 

Environment: 

- DevTest 9.0

 

Cause:

The errors suggest that the Workstation is running behind a proxy which is missing in the Workstation configuration.

 

 Resolution/Workaround:

- Contact your Network administrator and gather the proxy details that you need to use with workstation in your remote server.

- Edit the local.properties file on the machine where workstation has a problem and update the below properties with the relevant proxy details:

 

lisa.http.webProxy.host=<machine name or ip>

#lisa.http.webProxy.nonProxyHosts=127.0.0.1|<any other machine names or IP>

#lisa.http.webProxy.port=

 

Additional Information:

 

- Since the WSDL was being loaded succesfully in the browser, the LAN Settings in the broswer can be checked to verify if the server is configured behind a proxy.

- The same symptoms can also occur if the user logged in do not have enough privileges to write in to the subfolders of DevTest. In that case, the workstation.log would show the errors as below:

 

2016-02-01 09:55:03,180Z (04:55) [main] ERROR com.itko.util.HotDeployClassLoader - Unable to build/read .cachedb file
java.io.FileNotFoundException: C:\PROGRA~1\CA\DevTest9.0\HOTDEP~1\.cache\.cachelock (Access is denied)
.

. 2016-02-01 09:57:01,506Z (04:57) [[email protected]] ERROR com.itko.lisa.test.SiteProperties - Unable to read properties file for LISA_LOCAL_PROPERTIES
java.io.FileNotFoundException: C:\PROGRA~1\CA\DevTest9.0\locks\.local.properties.lock (Access is denied)
.

. 2016-02-01 09:58:25,417Z (04:58) [[email protected]] DEBUG com.itko.lisa.test.Project - Error in writing lisa.project file for project C:\Program Files\CA\DevTest9.0\examples
java.io.FileNotFoundException: C:\Program Files\CA\DevTest9.0\examples\lisa.project (Access is denied)

Environment

Release:
Component: ITKOVS