Heat_weather option variable is missing post upgrade.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

After upgrading Productive Environment from 17.4.1 to 17.4.2 (no errors in Upgrade-GUI) Option-Parameter heat_weather is not available:

Environment

CA Service Desk Manager: 17.4.2. 

Resolution

1: Login into the production server 
2: Open the command prompt from sdm production server.
3: Take the backup existing Options values using below command.
                    pdm_extract Options >> test_options.txt

 4. Navitage the <NX_ROOT>/data/cm_data.dat has following entires.

##################################################################################
####  L1 Analyst UI - Heat Weather Options  ###
###################################################################################

TABLE Options
       id del description action value_active value default_value validation
       option_name sequence sym action_status install_script deinstall_script readme app_name
    
    { "6005", "0" ,"The Heat Reindexing time interval in hours.\\0012Sets with default value 6 hours,if not installed.\\0012Range: 3 - 72 hours.",
        "0",  "1", "6", "6", "num 3 72", "heat_reindexing_interval", "", "heat_reindexing_interval", "Installed",
         "$NX_ROOT/bin/pdm_options_mgr -c -b -a pdm_option.inst" ,
         "$NX_ROOT/bin/pdm_options_mgr -b -n" ,
         "", "Heat_Weather" } 
         
    { "6006", "0" ,"This option is to enable or disable the On access Heat Calculation..",
        "0",  "0", "Yes", "Yes", "boolean", "on_access_heat_calculation", "", "on_access_heat_calculation", "Not Installed",
         "$NX_ROOT/bin/pdm_options_mgr -c -b -a pdm_option.inst" ,
         "$NX_ROOT/bin/pdm_options_mgr -c -b -a pdm_option.deinst" ,
         "", "Heat_Weather" } 
    
    { "6009", "0" , "Slump name of domsrvr used by Heat and Weather Daemon.  Must be a string of the form domsrvr:xxx, where xxx can be any value.  By default, Heat and Weather Daemon uses \"domsrvr\".", "0",  "1", "domsrvr:hw",
    "domsrvr:hw","none",
    "heat_weather_domsrvr", "", "heat_weather_domsrvr", "Installed",
    "$NX_ROOT/bin/pdm_options_mgr -c -b -a pdm_option.inst" ,
    "$NX_ROOT/bin/pdm_options_mgr -b -n" ,
    "$NX_ROOT/bopcfg/options/wsp_domsrvr.readme" , "Heat_Weather"}
    
    { "6010", "0" ,"The Weather Reindexing time interval in minutes.\\0012Sets with default value 60 minutes,if not installed.\\0012Range: 30 - 720 minutes.",
        "0",  "1", "60", "60", "num 30 720", "weather_reindexing_interval", "", "weather_reindexing_interval", "Installed",
         "$NX_ROOT/bin/pdm_options_mgr -c -b -a pdm_option.inst" ,
         "$NX_ROOT/bin/pdm_options_mgr -b -n" ,
         "", "Heat_Weather" }
         
    { "6011", "0" , "This option is to Enable/Disable the Heat & Weather feature on xFlow Analyst Interface.\\0012off - Feature is Turned Off.\\0012Heat - Only Heat is available.\\0012Heat & Weather - Both Heat and Weather are available.", 
      "0",  "1", "HeatWeather","HeatWeather","list off Heat HeatWeather","option_name", "", "heat_weather", "Installed",
      "$NX_ROOT/bin/pdm_options_mgr -c -b -a pdm_option.inst" ,
      "$NX_ROOT/bin/pdm_options_mgr -b -n" ,
      "", "Heat_Weather" } 
        
  { "6013", "0" ,"Set the option to Yes when xFlow is installed.", "0",  "1",
     "No", "No", "boolean",
     "xflow_installed", "", "xflow_installed", "Not Installed",
     "$NX_ROOT/bin/pdm_options_mgr -b -c -a pdm_option.inst" ,
     "$NX_ROOT/bin/pdm_options_mgr -b -c -a pdm_option.deinst" ,
     "" , "General"}     
     
    { "6014", "0" ,"Enables authentication for surveys", "0",  "0", 
      "","","bopcfg_option",
      "option_name", "", "op_Authenticate_Survey", "Not Installed",
      "$NX_ROOT/bin/pdm_options_mgr -b -a option.inst" ,
      "$NX_ROOT/bin/pdm_options_mgr -b -a option.deinst" ,
      "" , "Request Mgr"}         
      
###########################################
 

5. copy the missing entry  from above steps and create one text file like heat_wather_option.txt
6. pdm_load -f heat_wather_option.txt
7. restart the SDM Services
8. Open the SDM URL and check the missed Option value is showing or not.