SEPM Installation wizard message ‘The PAC file redirection method is no longer supported.’
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SEPM Installation wizard message ‘The PAC file redirection method is no longer supported.’

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Article ID: 376081

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After you start the Symantec Endpoint Protection Manager Installation wizard and click Next, the following message appears:

The PAC file redirection method is no longer supported. To proceed with the Symantec Endpoint Protection Manager upgrade, either convert your Web and Cloud Access Protection policies to the tunnel method or disable the policies.

 You have gone through and disabled all the Web and Cloud Access Protection policy and still getting the message.

Cause

As of 14.3 RU8, the Web and Cloud Access Protection policy no longer provides the PAC file redirection method between the Windows or Mac client and the Symantec Cloud Secure Web Gateway (Cloud SWG). Instead, you must use the tunnel redirection method.

Resolution

Locate and review the InfoFromDBToInstaller.log to determine which Web and Cloud Access Protection policy is causing the failure

The InfoFromDBToInstaller.log is located in the Windows Temp Folder (%TEMP%)

Example: C:\Users\Administrator\AppData\Local\Temp

 

Events from InfoFromDBToInstaller.log:

Aug 28, 2024 11:04:10 AM com.sygate.scm.tools.installer.InfoFromDBToInstaller isPacFileEnabled|
INFO: InfoFromDBToInstaller> isPacFileEnabled, result isPacFileEnabled: true
Aug 28, 2024 11:04:10 AM com.sygate.scm.tools.installer.InfoFromDBToInstaller checkPacSettingsPolicies

WARNING: InfoFromDBToInstaller> checkPacSettingsPolicies, Found policy "Integrations policy"(policy ID: xxxxxxxxxxxxxxxxxxxxxxx, domain: "Domain Name") has PAC File enabled!

Aug 28, 2024 11:04:10 AM com.sygate.scm.tools.installer.InfoFromDBToInstaller isPacFileEnabled
INFO: InfoFromDBToInstaller> isPacFileEnabled, checking policy name: Integrations policy...

Additional Information