SEPM Installation wizard message ‘The PAC file redirection method is no longer supported.’
Article ID: 376081
Updated On:
Products
Issue/Introduction
After you start the Symantec Endpoint Protection Manager Installation wizard and click Next, the following message appears:
The PAC file redirection method is no longer supported. To proceed with the Symantec Endpoint Protection Manager upgrade, either convert your Web and Cloud Access Protection policies to the tunnel method or disable the policies.
You have gone through and disabled all the Web and Cloud Access Protection policy and still getting the message.
Cause
As of 14.3 RU8, the Web and Cloud Access Protection policy no longer provides the PAC file redirection method between the Windows or Mac client and the Symantec Cloud Secure Web Gateway (Cloud SWG). Instead, you must use the tunnel redirection method.
Resolution
Locate and review the InfoFromDBToInstaller.log to determine which Web and Cloud Access Protection policy is causing the failure
The InfoFromDBToInstaller.log is located in the Windows Temp Folder (%TEMP%)
Example: C:\Users\Administrator\AppData\Local\Temp
Events from InfoFromDBToInstaller.log:
Aug 28, 2024 11:04:10 AM com.sygate.scm.tools.installer.InfoFromDBToInstaller isPacFileEnabled|
INFO: InfoFromDBToInstaller> isPacFileEnabled, result isPacFileEnabled: true
Aug 28, 2024 11:04:10 AM com.sygate.scm.tools.installer.InfoFromDBToInstaller checkPacSettingsPolicies
WARNING: InfoFromDBToInstaller> checkPacSettingsPolicies, Found policy "Integrations policy"(policy ID: xxxxxxxxxxxxxxxxxxxxxxx, domain: "Domain Name") has PAC File enabled!
Aug 28, 2024 11:04:10 AM com.sygate.scm.tools.installer.InfoFromDBToInstaller isPacFileEnabled
INFO: InfoFromDBToInstaller> isPacFileEnabled, checking policy name: Integrations policy...
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