Unable to run SslConfig utility in DX NetOps Portal

Products

• DX NetOps
• CA Performance Management - Usage and Administration

Issue/Introduction

When attempting to run the SslConfig it hangs before even showing the menu.

Environment

DX NetOps CA Performance Management all supported releases.

Cause

The <CAPM_INSTALL_DIR>/sslConfig.log on the Portal has grown to an excessive size being 10s of GBs. When trying to open this log in vi on the command line for example, and trying to go to the end (shift-G), it just simply sits there trying to calculate line numbers, which it will take a significant period of time to accomplish before it can scroll to the end.

Same would happen when SslConfig tries to start, it will try to open the log and go to the end to append to it what it's about to do. But because the log is so huge, it just sits there, unable to do anything till it reaches the end.

Check the size:

cd <CAPM_INSTALL_DIR>
ls -lh sslConfig.log

Resolution

You can zero out the log (reduce to 0 size) by simply a NULL redirecting into it:

>sslConfig.log

Then just run SslConfig once more and it should start as normal.