MQ_ERROR_QUEUE_NOT

Products

CA Business Service Insight

Issue/Introduction

Within the Adapters form, receive the following error:

T_APPLICATION_GROUPS, Communication error: Problem performing operation on queue.

Queue: "OG Adapter Listener"

Operation: "Open Queue"

Error: Unknown error 0xC00E0003

Addicional error information:

Code: 0xc00e0003

Friendly Name: MQ_ERROR_QUEUE_NOT_FOUND

Environment

CA Business Service Insight 8.3.x and 9.x

Cause

This error is returned when Message Queuing cannot find the queue. Such queues include public queues not registered in the directory service and Internet queues that do not exist in the MSMQ namespace. This error is also returned when the user does not have sufficient permissions to perform the operation.

Resolution

When you stop or start a BSI adapter, this places a message in the adapter listener queue. This is an MSMQ on the BSI Application server. The adapter listener service then picks up this message and takes the appropriate action.

The reported error means that either you are pointing to the wrong machine where the queues reside, you do not have rights to the queues, the queues are full or the queues are not properly created.

1. Via the BSI UI, navigate to Administration->Site settings->Advanced" and click on the group called "Queues". Make sure that the three Queue settings all point to the BSI Application server.

2. Make sure that from the BSI Web server, you can resolve the server name referenced in step #1 above.

3. On the BSI Application server, open MSMQs (under Server Manager and Features) and open private queues. Make sure you can see all four (4) of the BSI queues

4. Right-click on each of the four queues and go under the security tab. Be sure that the user account your services run under and the website runs under has full rights to the queues.

5. Click on the private queue group and look at the message counts for each of the queues on the right. Be sure the queues are not full.

6. If the BSI Application and Web server are on separate machines, then the MSMQs MUST be installed in domain mode (also called AD integration mode). This is why BSI requires a domain account for the install and the machines must be members of a domain. If MSMQs are installed in domain mode then you will see a "public" group in addition to a "private" group. You will also see the security tab when you go under properties, but may not be able to go to it if they are not in domain mode.