API calls for Clarity Concierge feature

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Question regarding security policy for the Clarity Concierge feature. We are trying to understand if companies network blocks access from the browser to AI providers sites and if it will have an impact on the Clarity Concierge features. So when the API calls to the AI provider is made, is this done from:

• The Application Server to the AI provider?
• The Background Server to the AI provider?
• The browser using a rest API call to the AI provider?

Environment

Clarity 16.2.1 and above. 

Resolution

The communication between between Clarity application service and Google/OpenAI (AI service provider) is through Rest APIs. The AI service provider provides model-specific API endpoints. Clarity application is invoking these AI endpoints by passing custom payloads and this is the basic functionality across the Clarity MUX. The clarity UI or background service does not make direct AI calls currently.

Running a Web browser trace on a clarity system with the concierge feature enabled would show the REST calls and payloads behind for the generate from AI actions on the UI are being directed to the clarity APP service endpoints. 

Additional details around privacy policies are documented against the feature documentation. Reference: Activate Clarity Concierge (Beta)