vCenter home page displays "You have no privileges to view this object or it is deleted"

Products

• VMware vCenter Server

Issue/Introduction

The vCenter home page shows the below error message after login. "You have no privileges to view this object or it is deleted"

The issue is observed with the SSO Administrator and AD user logins.

Environment

VMware vCenter Server 7.x
VMware vCenter Server 8.x

Cause

The issue is caused if the vCenter Fully Qualified Domain Name (FQDN) is missing under the Runtime settings of vCenter Server -> Configure -> General Settings.

Confirm the Runtime settings using vCenter Server MOB:

• • Log in to https://<vCenter_fqdn>/mob/?moid=VpxSettings with SSO credentials, where <vCenter_fqdn> is the vCenter FQDN.
  • Click on QueryOptions
    
  • Type VirtualCenter.InstanceName under string value and click Invoke Method.
  • The string value is empty.
    
    

Resolution

1. Log in to the vCenter Server MOB URL https://<vCenter_fqdn>/mob/?moid=VpxSettings with your SSO Administrator credentials, where <vCenter_fqdn> is the vCenter FQDN.
2. Click on UpdateOptions.
   
3. Provide the VirtualCenter.InstanceName  between the tags <key></key>; and the actual FQDN of your vCenter string shown in the VALUE section shown as follows. Then click on Invoke Method.
   
   
   Before updating the values:
   
   
   
   Editing the VALUE section will look similar to the following:
   
   
   
   
4. Close the MOB window for UpdateOptions
5. SSH to the vCenter server and restart all the vCenter services using below command:
   $ service-control --stop --all && service-control --start --all