Web Agent gives Error 500 when redirecting to login.fcc page

Products

• CA Single Sign On Agents (SiteMinder)
• SITEMINDER

Issue/Introduction

Web Agent gives Error 500 when redirecting to login.fcc page

Agent.log

[4224/9292][Thu Jul 11 2024 17:44:57][CSmHttpPlugin.cpp:643][ERROR][sm-HTTPAgent-00040] Unable to resolve URL. Exiting with HTTP 500 server error '10-0002'.
[4224/9292][Thu Jul 11 2024 17:44:57][CSmResourceManager.cpp:158][WARNING][sm-AgentFramework-00480] HLA: Missing resource data.
[4224/8392][Thu Jul 11 2024 17:44:57][CSmHttpPlugin.cpp:643][ERROR][sm-HTTPAgent-00040] Unable to resolve URL. Exiting with HTTP 500 server error '10-0002'.
[4224/8392][Thu Jul 11 2024 17:44:57][CSmResourceManager.cpp:158][WARNING][sm-AgentFramework-00480] HLA: Missing resource data.
[4224/8392][Thu Jul 11 2024 17:44:58][CSmHttpPlugin.cpp:643][ERROR][sm-HTTPAgent-00040] Unable to resolve URL. Exiting with HTTP 500 server error '10-0002'.
[4224/8392][Thu Jul 11 2024 17:44:58][CSmResourceManager.cpp:158][WARNING][sm-AgentFramework-00480] HLA: Missing resource data.
[4224/9292][Thu Jul 11 2024 17:44:58][CSmHttpPlugin.cpp:643][ERROR][sm-HTTPAgent-00040] Unable to resolve URL. Exiting with HTTP 500 server error '10-0002'.
[4224/9292][Thu Jul 11 2024 17:44:58][CSmResourceManager.cpp:158][WARNING][sm-AgentFramework-00480] HLA: Missing resource data.

Environment

Web Agent: 12.52 SP1 CR11 on IIS10

Resolution

Please make sure you check all the IIS configuration for the agent in the IIS Manager.

ISAPI Filters might have the wrong entry which can cause the above errors.