The Java-based OS agent does not start on Windows.

Products

• CA Automic Workload Automation - Automation Engine
• Automic SaaS
• CA Automic One Automation

Issue/Introduction

The Java-based OS agent does not start on Windows. There is no log file created.

Environment

Automic Automation Engine

Component: Agent OS Java

Cause

Missing third-party libraries.

Resolution

To maintain more information the Java-based Windows can be started from the command line with the following command:

C:\Automic\Agents\windows\bin>ucxjwx6.exe --console

This will spawn another cmd with the following output:

Launcher process 5016 started

Press ENTER key to start...

Once ENTER is clicked the following output is revealed:

Launcher process 5016 started

Press ENTER key to start...

C:\Automic\Agents\windows\bin is the current working directory
Checking if path C:\Automic\Agents\windows\bin\smgr_deployment.txt exists...
    No (The system cannot find the file specified.
)
Initializing COM
    Initialized
C:\Automic\Agents\windows\bin is the current working directory
Attempting to delete file C:\Automic\Agents\windows\bin\access_test.txt...
    Deleted
Checking if path C:\Automic\Agents\windows\bin\jre.zip exists...
    No (The system cannot find the file specified.
)
Checking if path C:\Automic\Agents\windows\bin\ucxjoss_run.jar exists...
    Yes
The epoch mtime of C:\Automic\Agents\windows\bin\ucxjoss.jar in ms is 1721048868
The epoch mtime of C:\Automic\Agents\windows\bin\ucxjoss_run.jar in ms is 1721048868
Checking if path C:\Automic\Agents\windows\bin\jre exists...
    Yes
Uninitializing COM
    Uninitialized
JAVA_HOME identified as: C:\Automic\Agents\windows\bin\jre
JVM option: -Djava.class.path=ucxjoss_run.jar
JVM option: --add-exports=java.net.http/jdk.internal.net.http=ALL-UNNAMED
Argument: -exeucxjwx6.exe
Argument: -agentPerformedCau=true
126 - The specified module could not be found. >libcpprnt/src/System.cpp#sys::System::loadLibrary:220<
Press ENTER key to exit after exception...

This message "126 - The specified module could not be found. >libcpprnt/src/System.cpp#sys::System::loadLibrary:220<" indicates that the latest Microsoft Visual C++ Redistributable package is not installed on the Windows server.

Additional Information

The latest Microsoft Visual C++ Redistributable package can be downloaded here: Microsoft Visual C++ Redistributable latest supported downloads