RHEL VM fails with 'createTemporaryDirectory' File was not found in the Recovery Plan test failover.

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

The ESXi Host hostd.log reports 'directoryPath=/temp failed' and Site Recovery Manager or Live Site Recovery vmware-dr.logs reports ' createTemporaryDirectory' File was not found:

hostd.log:
yyyy-mm-ddThh:mm:ss.msZ In(166) Hostd[2099343]: [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/datastore_uuid/vm_name/vm_name.vmx] [N8Guestsvc30CreateTemporaryFileRequestImplE:0x000000563fa51bf0] opCode=8 auth=<hidden> prefix=srm- suffix= directoryPath=/temp failed

 

vmware-dr.log:
--> msg = "Received SOAP response fault from [<SSL(<io_obj p:0x00007f57bc07f770, h:34, <TCP 'x.x.x.x : 34326'>, <TCP 'x.x.x.x : 443'>>), /sdk>]: createTemporaryDirectory
--> File was not found"

Environment

In the ESXi host hostd.log where the VM resides, search for "directoryPath=/temp failed" with command:

cat /var/run/log/hostd.log |grep "directoryPath=/temp failed"

 

example output:
yyyy-mm-ddThh:mm:ss.msZ In(166) Hostd[2099343]: [Originator@6876 sub=Vimsvc.ha-eventmgr] Event 8815 : Guest operation Create Temporary Directory performed on Virtual machine rhel.
yyyy-mm-ddThh:mm:ss.msZ In(166) Hostd[2099343]: [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/datastore_uuid/vm_name/vm_name.vmx] [N8Guestsvc30CreateTemporaryFileRequestImplE:0x000000563fa51bf0] opCode=8 auth=<hidden> prefix=srm- suffix= directoryPath=/temp failed

In the site recovery manager logs with command:

cat /var/log/vmware/srm/vmware-dr.log |grep createTemporaryDirectory -B4 -A1

 

example output:
yyyy-mm-ddThh:mm:ss.msZ error vmware-dr[01109] [SRM@6876 sub=Recovery ctxID=768e643d opID=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx-test:xxx] Plan execution (test workflow) failed; plan id: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, plan name: VM_name RP, error: (vim.fault.FileNotFound) {
--> faultCause = (vmodl.MethodFault) null,
--> faultMessage = <unset>,
--> file = ""
--> msg = "Received SOAP response fault from [<SSL(<io_obj p:0x00007f57bc07f770, h:34, <TCP 'x.x.x.x : 34326'>, <TCP 'x.x.x.x : 443'>>), /sdk>]: createTemporaryDirectory
--> File was not found"

Cause

SRM uses the default /tmp on the ESXi Host, with full permissions:

drwxrwxrwt 1 root root 512 Aug 27 22:01 tmp

If you see in hostd.log. Thi is due to a custom configuration on the ESXi Host and SRM.

CreateTemporaryFileRequest and directoryPath=/temp failed

Resolution

 

1. Create the /temp Directory
   The /temp directory is missing on the Protected Site ESXi Host and the DR Site ESXi Host. To resolve this, create the /temp directory with full permissions (chmod 777).
2. Verify ESXi Host Default /tmp Directory
   SRM uses the default /tmp directory on the ESXi Host, which should have the following permissions:

 

            drwxrwxrwt 1 root root 512 Aug 27 22:01 /tmp

     3.Create the /temp Directory on Both Sites
           Run the following commands:

           mkdir /temp 

          chmod -R 777 /temp

   4  After confirming the directory /temp is at both sites is removed. Configure in Site Recovery for Advanced Settings the recovery.defaultLinuxCustomizationBaseDir           with   the directory to use for Recovery, the test recovery is a success.  

Check vSphere Client > > Site Recovery > OPEN Site Recovery > View Details > Site Pair > Advanced Settings > Recovery > EDIT > recovery.defaultLinuxCustomizationBaseDir make sure this is blank and uses /tmp on the Hosts, in this case added /temp.